Privacy Policy

1. Who we are

AskHardQuestions.org is an initiative of SeeSalt. Privacy matters are administered on behalf of SeeSalt by Youth Alive Australia Ltd under auspice. In this policy, “we”, “us” or “our” means AskHardQuestions.org and the organisation legally responsible for running it. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

2. What this policy covers

This policy explains:

• What personal information we collect
• How we use and protect it
• When we may share it
• Your rights and choices

It applies to anyone who visits our website, interacts with us on social media, responds to our ads, or contacts us through our messaging channels.

3. The information we collect

We only collect the minimum personal information needed to respond to you and connect you with our team. This information can be collected either through forms on our website or via automated conversations on social media platforms (like Facebook Messenger or Instagram) when you interact with our ads.

The personal information we collect includes:

• Your name
• Contact details (mobile number)
• Age bracket or Date of Birth (to ensure you are over 18)
• Gender and postcode (to help connect you with someone local)
• Your questions or messages to us

Under 18s: This service is not for individuals under 18. We do not knowingly collect or retain data for under 18s. Any record we receive that indicates a person is a minor will be immediately suppressed and securely deleted.

We also collect technical, non-identifying information when you visit our website by using cookies and other tracking technologies. This includes:

• IP address
• Browser type and device information
• Pages viewed on our site
• Cookie and tracking data from tools like the Meta Pixel and Google Analytics

4. How we collect information

We collect information directly from you when you:

• Fill out a form on our website or a landing page
• Respond to our ads and engage in an automated conversation on social media platforms like Facebook Messenger or Instagram
• Communicate directly with our team via SMS or other channels

We also use cookies and tracking technologies (such as the Meta Pixel and Google Analytics) to understand how people interact with our ads and website, which helps us improve our service. This may involve third parties like Meta and Google collecting or processing data in line with their own privacy policies.

5. Why we collect and use your information

We collect and use your personal information only to:

• Respond to your enquiry and provide you with information
• Connect you with a member of our team for follow-up conversations
• Maintain records for operational and legal purposes

We do not use your information for unrelated marketing, sell it to third parties, or share it outside the purposes stated here.

6. How we store and protect your information

Your information is stored in a secure customer relationship management (CRM) system, which uses secure servers that may be located overseas (primarily in the United States). By providing your information, you acknowledge that:

• We take reasonable steps to ensure any overseas service provider we use protects your information in a way that is consistent with the Australian Privacy Principles.
• The privacy laws in other countries may differ from Australian law.

We use technical safeguards like encryption, access controls, and strong passwords to protect your data. Only authorised team members who require the information to do their job can access it.

7. Data retention and deletion

We keep your personal information only for as long as needed to fulfil the purpose it was collected, or as required by Australian law.

If you request, we will delete or anonymise your personal information unless we have a legal obligation to keep it.

8. Your rights

You have the right to:

• Access the personal information we hold about you
• Ask us to correct it if it’s wrong
• Ask us to delete it
• Withdraw your consent to us contacting you at any time

To make a request, please contact us using the details below.

9. Data breach notifications

If we become aware of a data breach that is likely to result in serious harm to you, we will:

• Immediately take steps to contain and assess the breach
• Notify you as soon as practicable
• Report the breach to the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme

10. Third-party links

Our website and messages may include links to other sites. These sites are not controlled by us, and their privacy practices may differ. We encourage you to read their privacy policies.

11. Changes to this policy

We may update this policy from time to time to reflect changes in our operations or legal obligations. The updated version will always be available on this page.

12. Contact us

For any questions or to make a privacy request, please email our Privacy Officer at [email protected]